Privacy & Cookies

1. Privacy

SIGANOS S.A. is fully committed to protecting the privacy of visitors and customers of our website (siganos-sa.gr). The members of the SIGANOS S.A. team are also customers of other online websites and fully appreciate and respect the importance of privacy on the internet. We will not disclose customer information to third-party companies except when it is part of providing our service to you, for example, arranging the shipment of a product, conducting credit and security checks, and for customer research and profiling purposes, or where we have your express permission to do so.

2. Consent

We will not provide your name, address, email address, credit card information, or personal information to any third-party websites without your permission, but we cannot be legally responsible for the actions of third-party websites from which you have linked or been referred to our official website siganos-sa.gr.

You may request the deletion of your personal information from our database by sending an email to info@siganos-sa.gr using the email address you registered with on our website. The deletion process may take from 7 to 30 days from the time we receive the email request for deletion.

3. Communication & Product Promotion

If you have made a purchase from our store, you may occasionally receive information via email, post, or phone about our latest products, news, and special offers. You will also be given the opportunity to receive such communications from us and selected third parties if you become a member of siganos-sa.gr.

All members of siganos-sa.gr have the option to opt-out of receiving promotional messages from us and/or from selected third parties.

To stop receiving promotional messages, you must send an email to info@siganos-sa.gr from the email address you used to register on our website, requesting to stop receiving promotional messages. The process of canceling these messages may take from 7 to 30 days from the time we receive your email request.

4. Cookies

Cookies are small information files sent to your computer, mobile phone, or other devices when you visit a website, and they recognize your device on future visits. These types of files perform various tasks, such as remembering your preferences and selected items, helping to improve your website experience, and ensuring that the advertisements and offers you see online are relevant to your preferences.

Cookies are categorized into 4 types and are described below.

Category 1: Strictly Necessary Cookies
These cookies are essential for the website to provide the services you request, such as remembering items in your shopping cart.

Category 2: Performance Cookies
These collect anonymous information about how people use the website. Data is aggregated with other users’ data, allowing us to improve the way the website works. For example, we use Google Analytics cookies to understand how customers arrive at the website, navigate, or use it, highlighting areas for improvement such as navigation, shopping experience, and promotional campaigns. The data from these cookies does not show personal details from which your identity could be revealed.

Category 3: Functionality Cookies
These remember choices you make, such as language, search parameters like size, color, and product line. These are used to provide you with a more appropriate experience based on your selections, making visits to the website more pleasant and tailored to you. Also, the information is combined with others’ data anonymously to help improve how the website operates. For example, the “Saved Items” feature uses a cookie to remember the products you expressed a desire to save while browsing our website.

Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits so as to make advertising more relevant to you and your interests. They remember the websites you have visited, and this information is shared with other parties such as advertisers.

You can change your browser settings to prevent cookies from being stored on your computer or mobile device without your explicit consent. The “Help” section of your browser will typically provide details on how to manage cookie settings.

5. Website Analytics

We may share aggregated anonymous statistics about the number of visitors to our website or the number of purchases made, as required by our investors. We use an independent measurement and research company to collect data about visitors to our website on our behalf, using cookies and code embedded in our website. Cookies and embedded code provide statistical information about visits to the pages of our website, the time spent on each page, referral links followed by visitors, display settings data, and other general information. SIGANOS S.A. uses and stores this information as well as information obtained from other cookies used on the website to help improve services for its users.

6. Third-Party Websites

Our website may contain links to and from the websites of our partner networks, advertisers, and third parties. If you follow a link to any of these websites, please be aware that they have their own privacy policies and that we do not accept any responsibility for these policies. Please check these policies before submitting any personal data to these websites.

7. Payments

All payments made using a card are processed through the “Nexi e-Commerce” electronic payment platform, which uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding information until it reaches the designated recipient, who will be able to decode it using the appropriate key.