SIGANOS S.A., utilizing its extensive experience and expertise in the wine and spirits sector, guarantees the proper storage and maintenance of the products listed in the store catalog under ideal conditions. Additionally, every effort is made to ensure that each product is delivered to the customer in excellent condition.

Despite the care and attention the company applies, there is always a small chance that a product may show defects, be damaged, or be faulty.

Defective Product or Incorrect Shipment

We accept returns of products if they show a defect that significantly reduces or nullifies their value or suitability for their intended use.

In such a case, the customer must contact us within five (5) working days from the date of receipt of their order:

– By phone at +30 2810 380159, or

– Via email at her.orders@siganos-sa.gr

describing the exact issue so that:

– Either the product replacement can be arranged, or

– If unavailable, a refund will be processed within 7 days from the date of receiving the product (your return) via credit to a bank account or the credit/debit card used for the purchase.

The product must not have been used in any way, and its packaging must remain intact.

The product must be accompanied by the purchase documents (retail receipt, sales invoice).

If the bottle arrives broken, please send us a photo so that we can contact the courier company.

If the returned product is found to have no defect, the return will not be accepted, and the product will be returned to the customer at their own expense.

We will cover the return shipping costs only in the case of a defective product or our own shipping error. Otherwise, the customer will bear the transportation costs.

Order Cancellation

We accept the cancellation of an order without charge to the customer, provided the order is cancelled before shipment.

In the event of cancellation after shipment but before delivery, the customer will only be charged for shipping costs (both sending and returning the order).

### Product Returns – Right of Withdrawal

Returns and exchanges are accepted within 14 days of receipt, provided that:

– You contact the Customer Service Department at +30 2810 380159 or via email at her.orders@siganos-sa.gr.

– Returns will only be accepted if the products the customer wishes to return are in the exact same condition in which they were received, meaning they have not been unsealed or had their packaging tampered with.

– In any case, the product must be returned with all original accompanying documents, as they are part of the product you purchased and in the condition in which it was received.

– Returns are carried out via the courier company we indicate, without any cost to you, except for the shipping charges.

– If the products are returned damaged or incomplete, SIGANOS S.A. reserves the right not to accept the return.

– In the case of returns, the refund will be completed within 14 days from the date we receive the product, via credit to a bank account or the credit/debit card used for the purchase.

– If the above conditions are not met and the product does not comply with the terms, the return will not be accepted, and the product will be sent back to the customer at their own expense.